Refund Policy

Last updated: July 2026

14-day refund for unused credits

If you purchased a credit pack and have not used any of the credits, you can request a full refund within 14 days of purchase — no questions asked. Contact [email protected] with your order number, or use the receipt email sent by Paddle.

Partially used packs

Once credits from a pack have been spent on translations, the pack is no longer eligible for a full refund. We may, at our discretion, refund the unused portion within the 14-day window.

Failed translations

You never pay for failed work: if a translation permanently fails, its 100 credits are refunded to your balance automatically — independent of this policy.

How refunds are processed

Payments are handled by Paddle, our merchant of record. Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days. When a payment is refunded, the corresponding credits are removed from your balance.

EU consumers

Nothing in this policy limits your statutory rights, including the 14-day withdrawal right under EU consumer law where applicable.